How do I contact tkpk about responsible gaming?

You can speak to us in Bengali on our 24/7 live chat at any time. You can also reach us by email: support@tkpk-bet.cam. Our support team serves in both Bengali and English, and all conversations are kept completely confidential.

For ages 21+

tkpk Responsible Gaming

Entertainment is truly enjoyable only when it stays under control. At tkpk, we want every player to play with awareness, safely, and within their own means.

21+ age limit enforced SSL encryption 24/7 support Self-exclusion available

The foundation of awareness and safe play

tkpk believes that online betting and casino games are a form of entertainment — not a source of income or a solution to financial problems. Before starting each session, ask yourself: is this still just a game for me? This simple question can help you stay within your limits.

Only persons aged 21 or above may open an account and play on our platform. Age verification is an essential part of our security process. If you would like to know more about our terms and conditions, please read the Terms and Conditions page.

Responsible gaming means setting your own budget, keeping track of time, and taking breaks when needed. tkpk provides several tools and support options to help you along the way, which are described in detail below.

Self-control tools

Deposit limit

Set a daily, weekly, or monthly upper limit on deposits. Once a limit is set, it cannot be increased before the specified time, but it can be reduced with immediate effect.

Session time limit

Decide in advance how long you will play in one sitting. When the set time is up, the system will notify you automatically and end the session.

Account break

If you want to step away from gaming for a while, take a temporary account break of anywhere between 24 hours and 6 weeks. Logging in will not be possible during this time.

Self-Exclusion

If you feel gambling is getting out of control, activate a permanent self-exclusion of 6 months to 5 years. Your account will be completely inactive during this period.

Gaming history review

Log in to your account at any time to view your betting and transaction history. Understanding your own patterns is the first step toward responsible gaming.

Direct support

To activate any tool or change a limit, speak to us in Bengali on our 24/7 live chat. The support team is always ready.

Warning signs of a problem

Problem gambling habits often develop gradually and can be hard to recognise on your own. If you or someone you know shows any of the signs below, seek support right away. You can find more information about responsible gaming on the tkpk FAQ page.

Returning repeatedly after losses and trying to win back lost money.
Spending more than your set gaming budget and feeling regret afterwards.
Neglecting family, friends, or work responsibilities to spend more time gambling.
Lying to family or hiding information about your gambling.
Turning to gambling to escape stress, anxiety, or depression.
Taking on debt or cutting back on personal essentials in order to gamble.
Trying to stop gambling on your own but failing repeatedly.

Ways to get help

Admitting there is a problem takes courage. Start getting support through any of the options below — do not face it alone; reach out to people close to you or to professionals.

tkpk live chat support

Our support team is available in Bengali 24 hours a day, 7 days a week. Use live chat to activate self-exclusion, set limits, or raise any concern.

Contact by email

You can also reach the support team by email instead of live chat. Email address: [email protected] — you may write in Bengali or English.

Family and trusted people

If you notice a problem, tell a close family member or a trusted friend. Having the support of someone near to you makes recovery much easier.

Professional advice

Consulting a mental health specialist or a behavioural therapist can be effective. Government hospitals and private counselling centres in Bangladesh provide this kind of support.

Community support groups

Community groups and voluntary organisations that support problem gamblers provide a safe space to share experiences. You are not alone — many others have been through this.

tkpk's commitment

tkpk operates as a responsible platform. We want every member to use our services happily and in good health. To learn about our security and privacy policies, read the Privacy Policy page — it explains in detail how your information is kept safe.

Remember, there is no guarantee of winning. Every bet is a game of chance. Never gamble with money whose loss would cause difficulty for you or your family in daily life. Keep a separate budget for entertainment and do not go beyond that limit.

Protecting minors is one of our highest priorities. If anyone under the age of 18 or 20 lives in your household, use parental control software on your device and keep your login details secure. There is no way to open an account at tkpk if you are under 21.

Our commitments to keep in mind

The 21+ age limit is strictly verified
Self-exclusion and limit setting are simple and effective
24/7 support in Bengali — live chat and email
No player is encouraged to exceed their limits
Reporting a problem brings support, not judgement
Platform secured with SSL encryption

Common questions about responsible gaming

The minimum age to open an account and place bets at tkpk is 21. Identity documents may be requested for age verification. Accounts belonging to underage users are closed immediately.

Yes, but only after the set period has ended. During the self-exclusion period, logging in or placing bets is not possible under any circumstances. To reactivate your account after the period ends, contact the support team.

Reducing a deposit limit takes effect immediately. However, increasing a limit requires a waiting period — this is intentional, so no one raises their limit on impulse. Contact live chat for details.

Some common signs are: chasing losses by gambling again and again, spending beyond your budget, hiding the truth about your gambling from family, and feeling restless when you are not gambling. If you notice any of these, take a break and seek support if needed.

You can speak to us in Bengali on our 24/7 live chat at any time. You can also reach us by email: [email protected]. Our support team serves in both Bengali and English, and all conversations are kept completely confidential.

If a family member has a gambling problem, speak to them directly and with empathy. Expressing concern works better than making accusations. Seek professional counselling if needed, and inform the tkpk support team — we will help activate the necessary tools.