tkpk Privacy Policy

1. Introduction and Scope

tkpk fully respects the privacy of its users. This privacy policy explains what information is collected about you while using the tkpk platform, why it is collected, how it is processed, and how long it is retained.

This policy applies to tkpk's website, mobile application, and all related digital services. Alongside our Terms and Conditions, this policy forms part of a legal agreement between tkpk and the user. By creating an account or using the service, you are considered to have accepted the terms of this policy.

This policy applies only to tkpk's own services. Any third-party websites or services are governed by their own privacy policies.

2. Information We Collect

2.1 Registration and Identity Information

When you create an account on tkpk, the following information is required:

Full name and date of birth (for age verification — accounts are not given to anyone under 21)
Mobile number and email address
Preferred username and password
Confirmation of residency in Bangladesh

2.2 Financial Information

For deposits and withdrawals, information related to your bKash, Nagad, Rocket, Upay, or bank transfer is collected. This information is used only for processing transactions and preventing fraud.

2.3 Technical and Usage Information

When you use tkpk, certain technical information is collected automatically:

IP address and device type
Browser and operating system version
Session duration and page visit patterns
Information from cookies and similar tracking technologies

2.4 Communication Information

When you contact our 24/7 support team via live chat or email, a record of that conversation is kept. This helps improve service quality and assists in resolving future issues.

3. Purpose of Data Use

tkpk uses collected information only for specific and legitimate purposes, as follows:

Creating, managing and securing accounts
Processing deposits, withdrawals and transactions
Verifying age and identity (KYC process)
Preventing fraud, money laundering and other harmful activities
Providing customer support in Bangla and English
Monitoring and improving the technical performance of the platform
Meeting applicable legal obligations
Informing you about relevant promotions or offers, based on your consent

We do not sell your personal information or share it with third parties for advertising purposes.

4. Data Sharing and Third Parties

tkpk may share information with third parties in specific circumstances and to a limited extent:

4.1 Service Providers

Payment processors (including bKash, Nagad, Rocket, Upay and banks), identity verification providers, and technical infrastructure providers may receive limited information — only as needed to carry out their respective functions. All of them are required to comply with tkpk's privacy standards.

4.2 Legal Obligations

tkpk may be required to disclose information under a court order, government directive, or applicable law. In such cases, only the minimum information required by law will be provided.

4.3 Business Transfers

If there is any change to tkpk's business structure, user information may be transferred to the relevant parties. Affected users will be notified in advance.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used to keep the tkpk platform running smoothly and to improve your experience.

5.1 Essential Cookies

These cookies are always active to maintain login sessions, ensure security, and enable core functionality. They cannot be turned off, as the site does not work properly without them.

5.2 Analytics Cookies

These cookies are used to understand how users interact with the site. You can turn them off in your browser settings, though doing so may limit some analytics-based features.

5.3 Deleting Cookies

You can delete cookies or stop accepting new ones at any time through your browser settings.

6. Data Storage and Security

tkpk stores your data using industry-standard security measures including SSL encryption. Personal and financial information is kept in encrypted databases and can only be accessed by authorised staff for specific purposes.

6.1 Retention Period

All necessary data is kept for as long as the account is active. After an account is closed, some information may be retained for a set period in line with legal obligations. Once the legal retention period has passed, data is securely deleted.

6.2 Response to a Data Breach

In the event of a data breach, tkpk will promptly identify it, take the necessary steps, and notify affected users in a timely manner.

7. User Rights

Every account holder on tkpk has the following rights:

The right to request a copy of the information we hold about you
The right to request correction of inaccurate or outdated information
The right to request deletion of personal information in certain cases
The right to opt out of marketing communications
The right to object to data processing

To exercise these rights, contact our support team. We provide support in both Bangla and English, 24/7. Any relevant request will be resolved within a reasonable time of receipt.

8. Responsible Gaming and Data Protection

tkpk is committed to keeping users' gaming safe. Using your account information, we can identify unusual gaming patterns, which helps implement our responsible gaming policy. This includes helping set deposit limits and allowing accounts to be temporarily suspended if needed.

This information is never used against users — it is processed solely to keep them safe. These protective measures are especially important for members who are 21 and over.

9. Privacy of Minors

tkpk strictly prohibits anyone under 21 from creating an account or using the service. Age verification is mandatory at registration. If a minor creates an account by mistake or by providing false information, the account will be closed as soon as it is identified and all related data will be deleted.

If a parent or guardian believes their child or dependent has provided information on tkpk, please notify our support team immediately.

10. Policy Changes and Contact

tkpk may revise this privacy policy when necessary. Before any significant change, a notice will be sent to your registered email address or posted on the platform. Continued use of the service after a change indicates that you have accepted the updated policy.

If you have any questions or concerns about this privacy policy, please contact us. For more detailed questions, you can visit our FAQ page, where answers to common questions are compiled. Support email: [email protected]

All legal matters relating to this policy are governed by the applicable laws of Bangladesh.